North Sydney Doctors is committed to quality health care for its patients. As a fundamental part of this commitment, principals and staff of the practice recognize the importance of ensuring that our patients are fully informed and involved in their health care.
This practice, as a health provider in the private sector, is bound by the National Privacy Principles. These principles set the standards by which we handle personal information collected from our patients. A copy of these principles is available for inspection at the Reception Desk.
As part of our commitment to providing quality health care, it is necessary for us to maintain files pertaining to your health. The information held about you is provided by you, or arises as a consequence of information provided by you.
These files contain, but are not limited to, the following types of information:
• Personal details (your name, address, date of birth, Medicare number, phone numbers)
• Emergency contact details
• Your medical history
• Notes made during the course of medical consultations or communications with you
• Referrals to other health service providers
• Results and reports received from other health service providers
Your medical file is handled with the utmost respect for your privacy. The file will be accessed by your medical practitioner, and when necessary, by the other medical practitioners in the practice, for example in the absence of your normal practitioner or in the case of an emergency.
It may be necessary for our staff to access your file from time to time to address the administrative requirements of running a medical practice. As a condition of their employment, our staff members are bound by strict confidentiality requirements. These requirements will always be observed if it is necessary for them to view your records.
North Sydney Doctors believes that Accreditation provides assurance to our patients that we attempt to achieve high standards in our provision of medical services. This process requires viewing of a sample of patient records by Accreditation staff to ensure clinical records by Doctors are adequate. Personal details may be viewed at these times. If you object to this issue please notify the Practice Manager.
Ordinarily, we will not release the contents of your medical file without your consent. However, we advise that there may be occasions where we will be required to release the details of your file irrespective of whether your consent to the disclosure of the information is given. This will occur where the law requires disclosure, such as, pursuant to a subpoena. We advise that as a patient of this practice you have rights of access to any information we hold concerning you. Should you wish to access this information, we refer you to our handout entitled “Accessing your Medical Record”.
As part of our commitment to preserving the confidentiality of the information contained in your medical record, we advise that strict secure storage policies are observed in this practice. Your electronic records are accessible only by staff of this practice and are protected by a security password.
Should you, at any time, have a query or complaint in relation to the privacy policies in place at this practice, please contact our Practice Manager. We advise that it is practice policy to direct any complaint to us in writing. Please address your letter to the Practice Manager marked “Private and Confidential”. We shall endeavour to address complaints within 60 days of receipt.